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Kraken Review – Are They Safe or a Scam?

Check Our Ratings and Reviews for 2023

Kraken is one of the most experienced and largest bitcoin exchanges online and is renowned for being very active in the cryptocurrency community. Founded way back in 2011, Kraken is US-based and offers its cryptocurrency trading services to multiple countries.
The most common questions we come across are, is Kraken safe? And is Kraken legit? The only way to make the most informed decision is by reading our expert Kraken reviews. You’ll have a thorough understanding of what is Kraken when you finish our insightful and thorough review of one of the leading cryptocurrency exchanges available today.

New Customer Experience - How do you sign up with Kraken?

The Kraken crypto exchange is very easy to register with – just use your email address and a password to get started. During our Kraken review, we registered our account within 5 minutes. You can secure your password as soon as your email is verified by implementing 2-Factor Authorization.

Advanced verification is then utilised when making a deposit. This is Kraken crypto exchange’s Know Your Customer procedure. You’ll just need some basic documents like your passport and bank statements. Once this is all completed, you’ll be free to make a deposit.

To deal with the issue of custody, where you do not own your cryptocurrency as it is held with the exchange, Kraken allows users to transfer there cryptocurrency to their own hot or cold wallet straightaway – that means you can fund your account, buy cryptocurrency, and then send it to a wallet where you control the keys.

Usability - An intuitive trading platform

We rigorously tested the platform during our Kraken review and felt that the overall platform was incredibly intuitive and very simple to use – a great option for new traders. Unlike many cryptocurrency exchanges, Kraken offers three levels of order placements, including a beginner system, adding to the platform’s simplicity for new traders.

The apps are well designed and highly optimised. Our Kraken review of the Pro app offered a truly streamlined trading platform with access to a great range of charts and tools. Based on our Kraken review, we determined there are currently 56 different tradable cryptocurrencies available on this platform. This covers all the major cryptos such as bitcoin, Litecoin, Ethereum, and extends to altcoins that are growing in demand and popularity like Cardano and Polkadot.

With such an extensive range of digital assets at Kraken, users will not need to look to any other cryptocurrency exchange to cover any gaps in the market.

Accounts - Setting up is easy!

Kraken only provides a single account but it contains 4 verification levels, topping out with the pro account. The starter account does not allow for fiat deposits or withdrawals, and the express account is only available in the US. However, users really shouldn’t be at a starter level for very long as the requirements for the intermediate verification level is only to be 18 years old, residing in a supported area, and having completed the KYC procedure.

Pro users will benefit the most from verification in the form of the lowest limitations across all features of the Kraken trading platform. You’ll even be able to trade on the OTC desk and hold a business account.

Trading Platforms - Apps for all experience levels

There are 3 unique mobile apps offered by Kraken. The apps cater to different trading needs and experience levels. The most basic app has recently been redesigned and offers the most introductory features to ensure the crypto ordering process is as simple as possible. The Kraken Pro app provides far more features and order types, while the 3rd app, the Kraken Futures app, is aimed at those who wish to trade in futures.

Users who do not wish to go mobile or download any software can still choose to stick to the web browser-based platform. Those users will still enjoy the same features as the apps, and we found the dashboard to be quite intuitive, albeit a little bit dated in appearance. We found 3 distinct trade ticket types in Simple; for basic buy/sell, Intermediate; for leverage trading, and Advanced; this allowed for pre-sets such as stop loss orders and settle position triggers.

Trading Payments - A choice of payment options

Our Kraken review depicts that users can trade cryptocurrencies with several fiat currencies including: US Dollar, Swiss Franc, Euro, Pound Sterling, Australian Dollar, and Canadian Dollar. We also determined that Kraken has the largest Euro trading volume compared to any other cryptocurrency exchange we have reviewed.

There are a few payable fees at Kraken, but they are considerably low. Trading fees can be as low as 0%, whereas the highest we recorded was at 0.26%. Fees are charged on a per trade basis and it depends on whether you are buying or selling. Your particular fee may be influenced by the 30-day trading volume and which particular currency pair you will be trading.

Bank Transfer

When we conducted our Kraken review, we noticed that there were less payment method choices than many other exchanges available online. While Kraken Pro users can purchase cryptocurrency in Euros with a debit or credit card, other users will need to use local bank methods. For example, European account holders can make SEPA payments, while American traders can make SWIFT and FedWire payments.

First-time deposits are subject to a 72-hour withdrawal hold, and your deposit limits will be based upon your verification level. Every available country has several fee-free deposit methods, and the processing times can vary between instant deposits and about 5 business days.

Customer Service - Quality customer service from Kraken

Kraken reviews online talk of 24/7 customer support, and our reviews confirm this. Kraken does indeed offer 24/7 support via live chat and email. The email support is via a webform on the Kraken website which has become commonplace within this industry.

The chat icon is easily located at the bottom right of the Kraken website and is available 24/7 also. Some Kraken reviews point to a lazy chat system and we did note that most of our queries were handled by a chat bot. However, the live chat bot is able to escalate your conversation to a real agent and we did reach a person during our Kraken using experience.

Further proving its activity within the crypto community, Kraken opened a threat in popular forum website, Reddit, so that customers could leave messages regarding issues and a Kraken account would actively respond to users.  This broker, for example, actively warns the community about Kraken scams, such as apps posing as the legitimate Kraken app.

Regulation and Deposit Insurance - A secure and trusted provider

The extensive Kraken review we conducted noted that this broker complies with legal and regulatory requirements in the jurisdictions in which it operates. Furthermore, to determine if Kraken is reliable, we checked for regulatory licences too. Kraken is registered with FinCen in the US and FINTRAC in Canada. The exchange holds further licences in the UK, Australia, and in Asia.

Kraken deposits are not covered by deposit insurance; however Kraken relies on its trusted history and exemplary security record as proof that clients’ money will remain safe. To offer some peace of mind to users, Kraken has set aside a million-dollar fund to act as insurance in the event of losses.

CNMV - Comisión Nacional del Mercado de Valores
ASIC - Australian Securities and Investments Commission
FRSA (ADGM) - Financial Regulatory Services Authority Abu Dhabi
FCA - Financial Conduct Authority
FSCA - South African Financial Sector Conduct Authority
MSB - Money Services Business (USA)

Additional Features - What else is available from Kraken?

You’re probably wondering, is Kraken safe? Considering Kraken has been around since 2011 and never been hacked, you know this exchange takes security very seriously. 95% of all deposits at Kraken are kept in a geographically distributed cold wallet, free from cyber threats. All data is highly encrypted at multiple levels and, like many cryptocurrency exchanges, users can use 2-Factor Authorization as an added security layer when accessing their account.

Kraken recently began offering cryptocurrency future trading on 5 major currency and fiat pairs, with up to 50x leverage. The education platform is quite unique with weekly podcasts and detailed webinars featuring guests. Our Kraken review found the education platform to be a real selling point and it certainly offered something that no other exchange does.

Kraken Crypto

Kraken Cryptocurrency

Kraken is one of the oldest and most trusted cryptocurrency exchanges in the world. With over 50 cryptocurrencies and 5 futures pairings, Kraken is a truly comprehensive trading platform. There are 3 different trading apps available at this exchange and the education offerings are rather unique compared to other cryptocurrency exchanges.

Trading Costs

The fee system at Kraken may confuse some new traders but the fees are arguably among the lowest of any cryptocurrency exchange. Fees at Kraken range from as low as 0% to as high as around 0.26%. There are a few different factors that affect the overall fees on a particular trade, including 30-day trading volume and the particular pair you have chosen to trade.

Trading Conditions

Like most cryptocurrency exchanges, Kraken is only an exchange service and not a wallet service. This means that coins held by Kraken in a corporate wallet for trading purposes are not owned – users can, and should, retain much of their cryptocurrency in a personal wallet. Users could then trade with an amount with the exchange that they deem acceptable. This is the safest trading conditions possible at a cryptocurrency exchange.

Summary and Conclusion

With over 50 different cryptocurrencies on offer with multiple major fiat currency pairings, Kraken is a comprehensive trading platform. You’ll find lower than market average fees and many new features to explore, such as crypto futures and crypto staking opportunities. 24/7 support means you can always find help when you need it and there are multiple ways to reach an agent.

Kraken Crypto Exchange

Kraken FAQ

What is the Point of Regulation? ✔

We get it. Cryptocurrencies are decentralized and free from government interference. However, traders still require safe and secure platforms in which to trade. Otherwise it could become the wild west. Regulators ensure exchanges maintain safe practices and that client funds are secure. A regulatory licence contains a standard that a cryptocurrency exchange can be held accountable to.

What is KYC ❓

KYC stands for Know Your Customer. It is a standard practice in the financial industry these days and even most unlicensed operators will continue to enforce it. KYC helps prevent money-laundering and ensures a broker or exchange maintains compliance with legal standards.

What are Crypto Futures? 👀

Futures trading is a form of derivative trading in which a trader buys or sells an asset at a predetermined date. It is a way for crypto traders to speculate on the direction of a particular asset. Futures trading is usually conducted using a large number of leverage and, like CFDs, you do not actually own the cryptocurrency you are choosing to trade.

Conclusion - Over 50 different cryptos to trade!

With over 50 different cryptocurrencies on offer with multiple major fiat currency pairings, Kraken is a comprehensive trading platform. You’ll find lower than market average fees and many new features to explore, such as crypto futures and crypto staking opportunities. 24/7 support means you can always find help when you need it and there are multiple ways to reach an agent.

Kraken is rather famed for its security features and procedures. Regular penetration testing is conducted and this exchange is not afraid to close down for an update. Kraken may arguably be the most secure cryptocurrency exchange on the market. At the end of the day, you can’t go wrong with a large number of crypto assets to trade, low fees, and multiple trading platforms to cater to experience level.

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